Overview
For the products offered through our website directly (at https://chi11estproductions.com), please be aware that due to the general nature of our business and the products we offer which are often intangible or are customized to the needs of each individual customer, we have a no refund or return policy with limited exceptions. We strive to provide you with a satisfactory experience and will put forward our best effort to resolve any issues you may have.
Refund Exceptions
Under certain conditions and generally rare circumstances, if we feel we could not provide you with a product or service that meets either of our expectations, we will gladly issue a refund if it is mutually agreed upon that we are unfit to continue our business relationship and the work performed would not fall under a contractual agreement. Please see your individual agreements for more details.
Need help?
Contact us at hey@chi11estproductions.com for questions related to refunds and returns.